Help center
Browse common topics, or reach the team directly. Everything’s on one page.
Getting started
New to Oritek? Start here.
How do I set up my workspace?
Onboarding walks you through branding, users, and your first program — most desks are live in days.
How do borrowers submit deals?
Through a hosted form, an embedded widget, or the API — all three feed the same validated intake.
Lender routing
How do field mappings work?
Map intake fields to each lender once, per program. Every future deal routes automatically.
Can I submit to several lenders at once?
Yes — parallel submit sends one clean deal to your whole panel.
Programs & forms
How do I create a program?
Use the form builder to define the intake fields a program needs, then publish it.
Users & permissions
How do I invite teammates?
Open Employees, choose Invite, pick a role, and send. The permission matrix scopes access by role.
How do I reset my password?
Use the reset link on the sign-in page; you’ll get an email with next steps.
Keys & security
Where are my API keys?
Under settings — keys are revealed once at creation for security.
Is my data isolated?
Yes, each tenant’s data stays within its own workspace.
Billing & plans
How am I billed?
Core plans are billed per brokerage; add-ons attach to any plan. See the pricing page for details.
Is there a status page?
Yes — check the status page for live system health.
Talk to the team.
Can’t find it here? Reach support or book a walkthrough.